We at Urbaniique are sure of the quality of our products and want you to feel good about shopping with us. This Warranty Policy tells you what to do if you get a broken or defective item.
1. What the warranty covers
All items bought from urbaniique.shop come with a limited 90-day warranty that starts on the day they are delivered.
The warranty covers problems with the way the item was made, like bad stitching, flaws in the fabric, or broken fasteners like buttons and zippers.
2. What Is Not Included
This warranty does not cover:
Normal wear and tear, like fading, shrinking, or stretching.
Damage from using it wrong, washing it wrong, or changing it.
Damage that happened by mistake, like stains, rips, or burns.
Items on clearance, final sale, or with a discount (unless they arrive broken).
3. The process for making a claim
If you think your item is broken or not working right:
Please email us at contact@urbaniique.shop with your order number and a description of the problem.
Include clear pictures of the broken item.
We will look over your claim and get back to you within 2 to 5 business days.
4. Choices for Resolution
Urbaniique may offer the following, depending on the case:
A new item (the same one, if possible).
A store credit for the full price of the item.
A refund sent back to the same payment method you used (within 7 business days).
5. How to Get in Touch
Please get in touch with us for warranty claims or questions at:
Urbaniique 2 Willow Dr, Coningsby, Lincoln LN4 4FE, UK Email: contact@urbaniique.shop
Call us at +44 485 469 465.