1. Do you ship for free?
Yes! We offer free standard shipping on all orders, no matter how much you buy.
2. How long does it take for the package to arrive?
Depending on where you live, orders usually arrive within 5 to 15 business days. Please be aware that there may be delays because of problems with customs or the courier.
3. What types of payments do you take?
PayPal and credit cards are both safe ways to pay.
4. Is it possible to return an item?
Yes, you can return things within 90 days of getting them as long as they are unused, unwashed, and in their original packaging with tags still attached.
5. How do I ask for a refund?
Refunds will be sent back to your original payment method within 7 business days after we get and check the item you sent back.
6. Do you take exchanges?
Right now, we don't let people exchange things directly. Please send the item back and place a new order if you need a different size or item.
7. What if my order is broken or wrong when it gets here?
Please email us at contact@urbaniique.shop within 7 days of delivery if you get a broken, damaged, or wrong item. We'll send you a new one or give you your money back.
8. How do I find out where my order is?
You'll get an email with your tracking number and a link to follow your shipment after it has shipped.
9. What do I do if I typed in the wrong address?
Please get in touch with us right away at contact@urbaniique.shop. We will change the address if your order hasn't shipped yet. We can't promise redelivery if it has already been sent.
10. How do I get in touch with customer service?
You can get in touch with us at any time:
📍 Address: 2 Willow Dr, Coningsby, Lincoln LN4 4FE, UK
Email: contact@urbaniique.shop
Phone: +44 485 469 465